etisalat

Membership

  • Etisalat Rewards account will be activated automatically when you first log in to your account through the Etisalat UAE mobile app or www.etisalatrewards.ae

  • If the member does not log in to the account within 6 months of enrolment, all earned points will be expired and the account will be deactivated.

  • Enrolling in the membership of "Etisalat Rewards" is open to any individual who is holding an Etisalat line and at least 18 years or older. “Etisalat Rewards” program is also offered to customers of ADIB, Mashreq and Union Insurance. A corporation, firm, partnership or other entity is not eligible to become a Member. Moreover all accounts registered to Etisalat Online Services will be enrolled in the program and a communication will reach the Principal account.

  • Any individual interested in the program must supply all of the information required to enroll in the "Etisalat Rewards". Etisalat may accept or reject any request for membership in its absolute discretion

  • "Etisalat Rewards" will issue a permanent membership number to the Member; against which his or her Points will be accrued.

  • Membership is automatically terminated on the death or bankruptcy of a Member. Points accumulated prior to termination in these circumstances will be immediately cancelled. However, "Etisalat Rewards" may, at its own discretion, reinstate Points in favor of the heirs of the deceased Member upon the request of his or her personal representative.

  • Membership is not transferable. Each member can hold only one principal account linked to the membership. Points will be accrued or issued to the member level for partners spend, recharges and bill payment. The points related to bill payments and recharges will also be available to each single account belonging to the member.

  • Each member holding the Principal account will be able to access the web portal (www.etisalatrewards.ae) and the Etisalat Digital App with same username and password used to access the whole set of Etisalat Onlline Services to verify the membership status and offers.

  • Each account will be able to check its own points through the Etisalat Digital App “Individual Access”.

  • Members can view their statement and history of transactions anytime online at www.etisalatrewards.ae or through the Etisalat UAE mobile app.

  • Activity statements will be mailed (electronically or otherwise) to a Member on a regular basis while "Etisalat Rewards" considers him or her to be an active Member and will include information concerning Points accrued, redeemed and expired.

  • Name changes by a Member must be notified to Etisalat "Etisalat Rewards" in writing and accompanied by all such legal or other documentation as "Etisalat Rewards" shall from time to time request to evidence that change. "Etisalat Rewards" may require additional information for account validation purposes in respect of any change to a member's personal details.

  • All tax, duties and other liabilities arising from the accumulation of Points or the receipt and use of Rewards are and remain the sole responsibility of Members and must be paid prior to the issuance of a Reward. "Etisalat Rewards" gives no warranty or assurance in relation to such tax, duties or other liabilities.

  • "Etisalat Rewards" may in its absolute discretion suspend, cancel or terminate a Membership or a Member's accumulated Points at any time.

  • A Member may at any time cancel his or her membership by advising "Etisalat Rewards" Contact Centre in writing.

  • All Points credited but not exchanged for Rewards, as well as any unutilized Rewards, are cancelled upon a person ceasing to be a Member.

Accrual

  • A Member may earn Points through the payment for the qualifying Etisalat services or its Service Partners on or after his or her enrolment date. Only transactions undertaken after enrolment are eligible for Points earning.

  • To earn Points, a member must inform partners that he/she is Etisalat Rewards member and provide his membership number or registered Etisalat account number (Mobile, eLife, Landline, Al Shamil, Dial-Up).

  • A Member may make a retroactive claim to the Etisalat Contact Centre for Points within six months of the date on which the transaction took place. A Member must provide a photocopy of the original invoice, receipts and any other documents requested by Etisalat when making a retroactive claim. A Member should retain photocopies of these documents for verification purposes.

  • Points may only be earned for each transaction unless otherwise stated by a Service Partner. Points can only be accumulated once per transaction per Member. Points earned through Etisalat partners transactions may take eight weeks or more to be credited. Points earned through Etisalat prepaid recharge top up will be credited within maximum 48 hours from the recharge date. Points earned through postpaid bill payment will be credited within 1 week from the payment date.

  • Points earned by a Member may only be used or redeemed by that Member in accordance with these Programme Rules once they have been credited to the relevant Account.

  • Points can be earned on all Etisalat services (mobile, eLife, landline, Al Shamil, Dial-Up) or one of the Etisalat Rewards partner outlets

  • Points are awarded only for goods and services actually supplied. In particular, no Points will be earned in connection with goods or services which have been requested but cancelled prior to utilization by a Member, or in circumstances in which the Member fails to meet any obligation on his or her part in connection with the request.

  • Points will be earned on Etisalat Pre-Paid (Wasel) only upon recharge.

  • Points will be earned on Etisalat Products and Services as per amount paid.

  • Points will be earned on Etisalat Rewards Partners as per the monthly records sent by each Partner.

  • Points are not transferable and cannot be combined with the Points of any other account. Credit is not given for any activity undertaken before Membership is granted unless otherwise specified by Etisalat.

  • Points are valid for a period of two years from the date on which the Member undertakes the relevant transaction with Etisalat or enters into the applicable transaction with a Partner. Unused, expired Points will be removed on the anniversary of the accrual of every two years and cannot be re-credited. It is the member's responsibility to be aware of both the Points in their account, and when they will expire. This can be monitored at any time by logging in online at www.etisalatrewards.ae or through the Etisalat UAE mobile app.

  • Points are awarded only on the Member's individual expenditure. Some exclusions or minimum purchase conditions may apply. In situations in which the expenditure is in a currency other than the lawful currency of the United Arab Emirates, the relevant amount will be converted at a reasonable conversion rate determined by or on behalf of Etisalat.

  • Etisalat Employee benefits do not qualify to earn or accrue Points and cannot avail of the programme benefits.

  • Etisalat Rewards Partners, and the terms and conditions under which Points are earned through a Partner, may vary from time to time. The terms and conditions concerning the accrual of Points may also vary between Rewards Partners. It is the responsibility of the Member to verify eligibility to earn Points at the time of purchase.

Rewards

  • The membership needs to be activated by logging in either through www.etisalatrewards.ae or Etisalat UAE mobile app using the online/rewards username and password in full access.

  • All Rewards are either requested online, or through the Etisalat Contact Centre or The Etisalat UAE mobile app. Points may be redeemed for Rewards only by that Member. Etisalat Bundles can be redeemed by each line via SMS depending on their points availability.

  • All Rewards are either requested online, or through the Etisalat Contact Centre or Business Centre. Points may be redeemed for Rewards only by that Member. Etisalat Bundles can be redeemed by each line via SMS depending on their points availability.

  • Neither Points nor Rewards can be converted into cash.

  • Members may redeem Points for Rewards at any time while the Points are valid, subject to availability and applicable conditions as set out in these Programme Rules or in terms and conditions imposed by Partners.

  • To claim a reward, a Member must have accumulated the required number of points in his / her applicable Account, additionally must have his / hers Member account activated by logging in to the member account through www.etisalatrewards.ae or the Etisalat UAE mobile app on full access log in.

  • To claim a reward, a Member must have accumulated the required number of points in his / her applicable Account, additionally must have his / hers Member account unlocked by registering and completing profile details online at www.etisalatrewards.ae.

  • All Rewards are subject to availability and suppliers' restrictions. Etisalat or Partners may from time to time impose a period in which no Rewards will be available. Rewards may not be available on all Etisalat Products and Services at all times. Etisalat may withdraw, replace or substitute Rewards at any time without notice.

  • Etisalat may at any time without notice alter the number of Points required to obtain a particular Reward, withdraw a Reward supplied or impose additional restrictions on a Reward or conditions of obtaining it.

  • When a Member selects services and/goods from a Partner the contract for such services and/or goods is between the Member and Partner - as such separate terms and conditions apply to purchase of the goods and/or services selected by the Member. Some of these terms and conditions are mentioned on the Web site but Etisalat strongly recommends that the Member reads the terms and conditions and also checks with the Partner prior to selecting the goods and/or services. By accepting the Partner's offer, the member is agreeing to abide by the terms and conditions of the purchase imposed, including payment of all amounts when due (if any) and compliance with all rules and restrictions regarding booking, availability, cancellation and refunds in respect of the services and/or goods. TO THE EXTENT PERMITTED BY LAW, ETISALAT ACCEPTS NO LIABILITY WHATSOEVER IN RESPECT OF REWARDS SUPPLIED BY PARTNERS IN CONNECTION WITH A PARTNER'S REFUSAL TO SUPPLY A REWARD TO THE MEMBER

  • The rights, if any, which a Member may have in connection with a Reward, are solely against the Partner supplying that Reward. Subject to this clause, all Rewards supplied to a Member will be exclusively to the terms and conditions of Partners supplying the Reward.

  • TO THE EXTENT PERMITTED BY LAW, ETISALAT ACCEPTS NO LIABILITY IN RESPECT OF DEATH OR INJURY, OR CONSEQUENTIAL LOSS OR DAMAGES ARISING FROM, OR IN CONNECTION WITH, THE SUPPLY OF A REWARD OR FOR THE LOSS, THEFT OR DESTRUCTION OF A REWARD.

  • SAVE AS MAY NOT BE EXCLUDED BY LAW, NO WARRANTY (WHETHER EXPRESS OR IMPLIED) WHATSOEVER IS GIVEN IN RESPECT OF REWARDS PROVIDED UNDER ETISALAT REWARDS. IN PARTICULAR, NO WARRANTY IS GIVEN WITH RESPECT TO THE QUALITY OF REWARDS OR THEIR SUITABILITY FOR ANY PURPOSE.

  • TO THE EXTENT PERMITTED BY LAW AND SUBJECT TO THESE PROGRAMME RULES, THE LIABILITY OF ETISALAT, AN AFFILIATE OR A SERVICE PARTNER IN RESPECT OF FLIGHTS, GOODS OR SERVICES WHICH ARE THE SUBJECT OF A REWARD IS LIMITED TO ANY ONE OR MORE OF THE FOLLOWING:

    • REPLACEMENT OF THE GOODS OR SUPPLY OF EQUIVALENT GOODS;

    • THE REPAIR OF THE GOODS;

    • THE REPAYMENT OF THE COSTS IN REPLACING THE GOODS OR OF ACQUIRING EQUIVALENT GOODS AND IN THE CASE OF SERVICES OR FLIGHTS, HAVING THE SERVICE OR FLIGHT SUPPLIED AGAIN, AT THE OPTION OF ETISALAT, THE AFFILIATE OR THE SERVICE PARTNER NOMINATED TO SUPPLY THE FLIGHT, GOODS OR SERVICES AS THE CASE MAY BE.

  • Rewards that, in the sole discretion of Etisalat, have been bought, sold or bartered by or to a Member may be cancelled or confiscated without prior notice. If the Reward has been utilized either partially or fully, the member will be liable for full payment. All rights, including the right to bring legal action or to cancel a membership, are also reserved.

  • Requests for Rewards to be delivered by normal mail are at the member's own risk. Etisalat will not be responsible for Rewards that are lost or damaged in the post or that are subject to postal delays. At least two to three weeks should be allowed by the Member for delivery of Rewards.

Tiers

  • Rewards

    – A member may be granted Rewards Membership depending on whether he has a valid Etisalat service (Mobile, eLife, Landline, Al Shamil, Dial-Up).

  • Silver

    – A member may be granted Silver Membership depending on his or her annual spend for the Etisalat services registered in his/her account.

  • Gold

    – A member may be granted Gold Membership depending on his or her annual spend for the Etisalat services registered in his/her account.

  • The number of Tier Points required for each Membership Tier and the benefits and privileges provided to a Member at each Membership Tier may be changed at any time without notice.

  • Etisalat may establish, upgrade or downgrade a Member's Membership Tier at its sole discretion. Only Tier Points accumulated in a Enrollment/Membership Anniversary Year are considered in granting a particular Membership Tier and are not carried forward to any other year.

eVoucher

  • Voucher should be used on or before the validity date.

  • Voucher is non-refundable.

  • Unutilized expired vouchers will not be re-issued or accepted at our partners.

  • Cash refund is not available if the product chosen is of a lesser value than the voucher amount.

  • Partner Terms and Conditions may apply on voucher acceptance during promotions and special offers.

  • Partners and their outlets where the vouchers can be utilized are subject to change. Please visit www.etisalatrewards.ae or Etisalat UAE Mobile App -> Partners section for latest list of partners.

  • Mall vouchers must be redeemed at customer service counter.

  • Vouchers are for one time use only.

  • Carrefour vouchers are to be used as full or partial payment at any Carrefour or Carrefour Market in the UAE, on face value; any remaining balance will be stored on the card and can be against future purchases.

  • The balance and expiry date of Carrefour vouchers can be checked at any cash counter in Carrefour outlets.

  • Souq.com

    • Etisalat Rewards eVoucher cannot be combined with 1 or more evouchers for shopping on Souq.com.

    • Etisalat Rewards eVoucher needs to be used fully for the face value of the purchase or higher on Souq.com.

    • Etisalat Rewards eVoucher is valid for a one time purchase to the full value on Souq.com unless otherwise specified.

General

  • The Programme Rules may be changed, varied, suspended or terminated at any time without notice where permitted by law, save that reasonable efforts will be used to promptly post details of that change or variation, suspension or termination (as the case may be) to the Web Site for Etisalat at www.etisalat.com In the event of any conflict between this version of the Programme Rules and any version of the Programme Rules published on the Web site for Etisalat, the latter shall prevail.

  • The Member's use of his or her membership number after any change or variation to the Programme Rules will be deemed to be acceptance by the Member to that change or variation.

  • Any notice to be given to a Member under these Programme Rules will be deemed to have been given if sent by e-mail, SMS or communicated by post to the Member at the address or mobile number provided by the Member for the purposes of Etisalat.

  • Any notice to be given to a Member under these Programme Rules will be deemed to have been given if sent by e-mail or communicated by post to the Member at the address provided by the Member for the purposes of Etisalat.

  • The Programme Rules are governed by the laws of the United Arab Emirates and any proceeding with respect to or in connection with Etisalat must be brought in that jurisdiction. Membership, including eligibility for Membership and any Points or Rewards, is subject to any applicable laws and regulations.

  • Etisalat does not operate (or will cease to operate) in a jurisdiction in which it would be prohibited (or becomes prohibited) by any relevant law or governmental direction.

  • Reasonable care has been taken to ensure that information contained in the Programme Rules and in any publications and advertisements in connection with Etisalat is accurate, but Etisalat does not accept any liability with respect to any errors or omissions in any information, whether written or verbal.

  • Any part of these Programme Rules which is unenforceable for any reason shall be considered capable of being cut out so as not to affect the remainder of these Programme Rules in any way. Etisalat shall not be required to provide any service or otherwise act in pursuance of these Programme Rules if to do so would be contrary to law.

  • Members may be required to provide documentation that can establish the member's identity and membership to Etisalat. If a member fails to comply with this requirement, Etisalat reserves the right to refuse benefits.

Liability

  • TO THE EXTENT PERMITTED BY LAW, NEITHER ETISALAT NOR AN AFFILIATE WILL BE LIABLE TO A MEMBER OR ANY OTHER PERSON FOR ANY LOSS OR DAMAGE, WHETHER DIRECT OR INDIRECT, RESULTING FROM TERMINATION OR CHANGE OF OR TO ETISALAT OR ANY OF THE FACILITIES, BENEFITS OR ARRANGEMENTS WHICH ARE MADE AVAILABLE TO A MEMBER, INCLUDING SERVICE PARTNER WITHDRAWAL OR THE WITHDRAWAL OF ANY BENEFITS, FACILITIES OR ARRANGEMENTS.

  • Etisalat reserves the right to disqualify a Member from further participation in the Etisalat Reward Programme, to cancel all previously accumulated Points and to seek compensation for Rewards utilised if, in Etisalat' sole judgment, that Member has engaged in willful misconduct or breached any of the rules governing the Etisalat, including, but not limited to the fraudulent acquisition of Points or acquisition, sale or abuse of Points or acquisition, sale or abuse of Reward benefits.

    • The Etisalat Rewards Travel and Rewards Shop services offered to members are operated by third party suppliers (each a "Supplier") All Members taking advantage of these services will be entering into a legal relationship with the Supplier. To the extent permitted by law, Etisalat excludes all liability to any Member or other person of whatsoever nature in respect of any negligence, willful misconduct, poor service or other breach of obligation arising out of the provision or failure to provide the services by or on behalf of a Supplier arising out of that legal relationship with a Supplier.

Privacy

    Member information held by Etisalat includes the information which a Member or a Service Partner provides to Etisalat, such as:

    1. names,

    2. addresses,

    3. contact numbers,

    4. date of birth,

    5. nationality,

    6. gender, and

    7. transaction details including Points accrual and Reward transactions relating to Etisalat.

  • will be retained and used by Etisalat, Affiliates and data processors to ensure the efficient running of the programme and awarding of Membership Levels;

  • may be disclosed as required by law, including disclosures to the police, immigration and customs authorities;

  • may be used by Etisalat to send communications to members about promotions, services, products and facilities offered by Etisalat;

  • may be disclosed to a Service Partner to assist that Service Partner in the planning and development of Etisalat;

  • may be used by an Affiliate or a Service Partner to send you separate communications

  • may be used to develop new services

  • may be used for accounting and audit purposes (including fraud auditing);

  • may be used for credit checking and credit scoring;

  • may be used for marketing and market research purposes;

  • will be transferred to countries that may not have data protection laws; and

  • may otherwise be used in a manner which a Member may authorize from time to time;

  • The consent given by a Member will continue in effect unless and until the Member withdraws the consent by notice in writing to the Etisalat Contact Centre. Withdrawal of consent may mean that certain services may no longer be provided to the Member, and also entitles Etisalat to terminate membership immediately

  • A Member may obtain a copy of his or her Member information upon making a written request and upon paying Etisalat's' reasonable costs (if any) of providing that Member information. The Member may request Etisalat to correct or delete any item of the Member information which is not accurate, complete or up-to-date at no charge to the Member.

Definitions

As per the Programme Rules:

  • Account

    Means the accounts linked to the Etisalat Rewards membership and the overall Etisalat Online services. Each account linked to a Principal account will contribute through the payment of Etisalat services to the membership points accrual. Each account will be able to redeem points for the threshold of points cumulated by its own.

  • Principal Account

    Means the account first enrolled in the Etisalat Rewards program and/or first registered in Etisalat Online services. Principal account is receiving all Etisalat communications and all points will be strictly linked to Principal account Member Means a person who has applied for membership of the Etisalat Reward Programme and has been issued a membership number in this respect.

  • Etisalat Rewards Points

    Means points accrued by a Member under the Etisalat Rewards Programme based on the consumption of qualifying goods and services.

  • Reward

    Means specified goods or services to be provided by Etisalat or a Service Partner to a Member in exchange for Points.

  • Service Partner

    Means a provider of goods or services which is participating in Etisalat Rewards Programme from time to time, and may include airlines, hotels and resorts, financial, leisure & lifestyle service providers and car hire companies.

  • Etisalat Rewards Programme

    Means, as the context requires, Etisalat operating a reward programme on its own.

  • Etisalat Contact Centre

    Means the Contact Center for Members. Established in Ajman and having the contact details as published by Etisalat.

  • Tier Points

    Means Points accrued in respect of qualification for a Membership Level, being a Point earned through spend on Etisalat Services